COVID-19

Information & measures

Be safe during your holiday with us at the Laderhof!

 Your and our employees' health is very close to our heart! This is why we would like to share our measures for a safe holiday with us at the Laderhof with you!

 We wish you all a wonderful and relaxing holiday, look forward to it!         The Ebner family & the Ladi-team

What are we doing for your and our health?

• We have installed disinfectant dispensers throughout the hotel, feel free to use them. First and foremost at the buffet, you will also find disposable gloves for the use of serving cutlery.

• We have installed a glass pane at reception and we kindly ask you to stand in front of it while chatting with us.

• Our employees wear visors.

• We regularly disinfect handrails, door handles, the loungers in the swimming pool and sauna.

• We do of course pay attention to the minimum distance rule of a "baby elephant" when arranging the tables.

• Should you require a pram, we kindly ask you to disinfect it BEFORE & AFTER use.

• Follow the floor markings and the instructions issued by the staff.

• We kindly ask you not to shake hands.

You can also support us:

• Please maintain a distance to people who do not live with you in the same household.

• If you find that washing your hands is not so convenient, then simply use the disinfectant dispensers that we have installed throughout the hotel or in the ski area (mountain restaurants, toilets).

• We kindly ask you to wear a face mask in our hotel.

• It is not necessary to wear a face mask in areas such as the swimming pool, sauna etc. But we kindly request that you always keep the minimum distance.

• We have already shown throughout the summer together with our guests that safe holidays are not only possible but can also be extremely fun. This is why we are looking forward to the winter season 2020/21.

Ladi SPA, pool & wellness offers

• All treatments in our spa menu are bookable.

• Our swimming pool can be used as normal. Please observe the minimum distance rule of 1 meter.

• Our sauna can be visited by appointment in 50 minute slots (per family). The sauna is thoroughly cleaned after each session. Please register at reception for your desired sauna session. Please pick up your own watch at the reception before your sauna session!

• It is possible to use the fitness studio provided that the minimum distance is observed. We kindly ask you to disinfect the equipment after use.

Our LADI Kids Club

• We kindly ask you to disinfect the play equipment AFTER using it.

• Kindly note that parents are not allowed to enter the childcare facilities.

• Food and drink is not allowed in these areas due to the hygiene and safety measures taken.

• The soft play system (ball pool) can be used without balls in the current situation.

Cancellation conditions

We have revised our cancellation conditions for the summer season 2021 so that you can book your summer holiday without any worries:

• For cancellations up to 14 days prior to the start of the holiday, the deposit will be returned.

• For cancellations within 2 weeks and up to 1 week prior to the start of the holiday, we charge 70% of the booked amount.

• For cancellations within one week prior to the start of the holiday or in the event of late arrival or early departure, we charge the full amount of the booked stay.

Cancellation exception:

Our cancellation conditions are valid in accordance with the T&Cs. The holidaymaker as well as the hotelier can cancel free of charge at any time if:

• the border of Austrian Tyrol is closed
• or the region of Serfaus Fiss Ladis is classified as a risk area

• Guests must be placed in statutory home quarantine for at least 3 days following departure